Privacy policy

Data controller

Hacienda del Monasterio, S.L., with a contact address at Calle Monasterio, 33, 39438 Silió, Cantabria, España, is the controller of the personal data you provide through this website.

Data and purposes

We use your contact details and enquiry information to reply, assess the event and prepare the proposal you request. The form asks for your name, reply email address, event type, duration, and either a date or an indication that your dates are flexible. Your phone number, organisation, estimated attendance and accommodation numbers, and additional details are optional.

Please do not enter identity documents, card details or unnecessary sensitive information in free-text fields. Sending an enquiry does not add you to an advertising mailing list.

Legal basis

Enquiries and quotation requests concerning a possible booking are handled to take steps before entering into a contract at your request. Legal obligations and data-rights requests are handled under the relevant legal obligation. Technical measures to prevent abuse and keep the website operating rely on our legitimate interest in protecting the service.

Recipients and service providers

Your enquiry is emailed to the team responsible for responding, using the email service configured for Palacio La Gloria. Website hosting and email providers process information to provide these services. Information may also be disclosed where legally required.

The form does not process payments or send data to booking platforms. No advertising or analytics services are integrated into the form.

Retention

Enquiries are retained for as long as needed to respond and follow up. If an enquiry leads to a contract, the related records are retained according to the applicable legal obligations and liability periods. Data is no longer used for other purposes once it is no longer needed.

Protection against repeated submissions uses short-lived technical identifiers. Messages are delivered by email; the form does not create a customer database in your browser.

Your rights

You may request access, rectification, erasure, restriction, objection and, where applicable, portability by writing to Hacienda del Monasterio, S.L., at Calle Monasterio, 33, 39438 Silió, Cantabria, España. Please identify the right you wish to exercise and provide enough information to locate your request. Further identity verification will only be requested where necessary.

Where processing relies on consent, you may withdraw it without affecting the lawfulness of earlier processing. If you believe your rights have not been respected, you may complain to the Spanish data protection authority, the Agencia Española de Protección de Datos.